Late Cancels or No Shows

FAQ: Late Cancels & No-Shows

For BetterMynd Counselors

❓ Q: What should I do if my client is a late-cancel or a no-show?

✅ A: No action is required on your part.

The BetterMynd platform automatically tracks and records late cancellations and no-shows. There is no need to email support or report the outcome manually.

💸 How are these sessions paid?

Counselors are compensated for both outcomes in the payment cycle for the month in which they occur:

• Late Cancel: $40
• No Show: $55

You will see these reflected in your regular monthly payment summary.

🕒 Definitions

• Late Cancel: A session canceled by the student with less than 24 hours’ notice.
• No Show: The student did not attend the session and did not cancel in advance.

📌 Tip:

If you're unsure whether a student qualified as a no-show or late cancel, you can always check the session status on your BetterMynd dashboard under your session history.

If you believe a session was misclassified, or if a technical issue prevented the student from attending, feel free to reach out to counselors@bettermynd.com for review.