BetterMynd Platform Onboarding

BetterMynd Platform Onboarding for Counselors

Welcome to BetterMynd!

Overview

We’re excited to have you join our network of mental health professionals supporting college students nationwide. This guide walks you through the essential steps to get onboarded, access your counselor resources, and set yourself up for success on the BetterMynd platform.

Step 1: Access the Counselor Hub

Your first stop is the BetterMynd Counselor Hub, your central resource for everything onboarding.

🔗 Counselor Hub (with onboarding videos)

The Hub includes:

  • Video walkthroughs of the platform
  • Tips for session management
  • Client engagement tools
  • FAQs and troubleshooting resources

Step 2: Review Key Documents and Templates

The Counselor Drive contains essential materials such as:

  • Intake paperwork templates
  • Consent forms
  • Emergency protocols
  • Crisis resources by state

🔗 Access the Counselor Drive

📥 We recommend bookmarking this folder for easy access during sessions.

Step 3: Log In to Your BetterMynd Account

To manage sessions, set your availability, respond to student requests, and upload important documentation, you’ll use the BetterMynd platform.

🔐 Log in to your BetterMynd account

If this is your first login:

  • Use the credentials provided via email
  • Follow the prompts to create a secure password

Step 4: Upload Your Licensure Documentation

As part of your onboarding, we need current documentation verifying your professional licenses for each state you practice in.

For example, please upload:

  • License documents for TX and OR
  • OR a screenshot from your state’s Office of Professions website showing active licensure

To upload your documents:

  1. Log in to your BetterMynd account
  2. Click your name in the upper right corner and select "Account"
  3. Go to the "Documents" tab
  4. Upload the necessary files
  5. ✅ Confirm with your onboarding contact once uploaded

Once your documents are approved, your account will be fully activated.

Helpful Reminders

  • 📅 Set your availability as soon as your account is live so students can begin booking sessions
  • 📧 Check your dashboard and notifications regularly to stay updated on student requests
  • 🧾 Review intake paperwork with clients during your first session if required

Support

If you encounter any issues or have questions during onboarding, please contact us at counselors@bettermynd.com.

We’re thrilled to have you with us—thank you for joining the BetterMynd mission!